Lock & Go Luggage Storage

Terms and Conditions of Service

The services provided by M&M SRL are governed by these "Terms and Conditions of Service", which form an integral and substantial part of every contract entered into between the Customer and the Company named above.

Definitions

For the purposes of these Terms and Conditions of Service, the following terms shall mean:

Art. 1 - Formation of the contract

The contract is concluded by booking through the website <www.lockandgo.it> or by purchase at the Premises, in accordance with the procedures indicated in this article.

The booking implies acceptance of these Terms and Conditions, and receipt of the confirmation implies the Company's acceptance of the contract proposal.

Any amendment and/or derogation to these Terms and Conditions must be made in writing, it being understood that proof shall consist of the email containing the Customer's requests and the Company's subsequent email of acceptance.

Art. 2 - Description of the service and obligations of the parties - Self-service lockers

The luggage storage service consists of storing the Customer's luggage and/or belongings at the Premises relevant to the booking, in automated lockers, for the duration of the booking period. The locker is opened by means of a booking code obtained either through a booking on the website <www.lockandgo.it> or through a purchase at the Premises. Access is automated and guaranteed 24 hours a day, 7 days a week. The Company undertakes to deliver the locker clean and empty on the date and at the time indicated by the Customer at the time of booking.

The Customer undertakes to keep the locker clean and to use it only in the manner and for the purposes set out in these Terms and Conditions, leaving it empty and closed at the end of the booking period.

The Customer undertakes to leave the locker closed once the loading and/or unloading of the luggage has been completed.

It is forbidden to place wet items, plants and/or live or dead animals, food unless sealed in suitable containers, as well as any other item which gives off or may give off odours and/or noises, inside the lockers. It is likewise forbidden to deposit items prohibited under the legislation in force in Italy at the time of deposit, as well as items capable of causing harm to persons, the environment and/or other luggage.

Smoking, including the use of electronic devices, is also prohibited inside the premises, and the Customer is required to remain on the premises only for the time strictly necessary to load and/or unload the Luggage.

The Customer may not transfer the booking code for accessing the locker to third parties, except to persons with whom they are travelling and/or staying. In any event, minors must be accompanied by an adult.

Art. 3 - Penalty for delay

In the event of a delay in collecting the luggage, the Company shall charge, in addition to the agreed hourly rental fee, a penalty equal to 50% of the hourly rental fee for each hour of delay.

Art. 4 - Forgotten/found luggage

In the event of forgotten luggage, the Company undertakes to keep it at the Premises relevant to the booking or at another location deemed suitable at its sole discretion, and to promptly notify the Customer by email to the address provided at the time of booking.

In such case, the Customer shall have 5 (five) days from the date the email is sent to request the return of the luggage, which the Company shall carry out within 7 (seven) days, with transport costs borne by the Customer, subject to prior payment of:

If the return is not requested and/or the amounts due are not paid in full within the above terms, the luggage shall be deemed abandoned and disposed of by the Company, which shall be entitled to claim compensation for damages from the Customer.

Art. 5 - Right of inspection

The Company reserves the right, and the Customer acknowledges this, to open and inspect the luggage at any time for security reasons.

Art. 6 - Customer's obligations

At the time of booking, the Customer undertakes to:

The Customer acknowledges that the Company assumes no risk whatsoever with regard to valuables, contracts and/or documents of value, cash, securities, personal documents, technological items such as, by way of example only, smartphones, PCs, tablets, headphones, as well as bank cards and any other items of value.

Art. 7 - Liability

The Company, having regard to the obligations undertaken by the Customer set out in Art. 6 above, undertakes to hold the Customer harmless against the risk of loss of or damage to the luggage during the storage period at the Premises, provided that the loss or damage is attributable to the Company's responsibility.

In any case, the Company's liability is limited to the value declared by the Customer at the time of booking, which may not exceed the maximum amount of €500.00, with the burden on the Customer to provide proof that the damage is attributable to the Company and to quantify the damage suffered. To this end, it is not sufficient to indicate what was declared by the Customer at the time of booking, it being understood that the list referred to in Art. 6 above is not examined in advance by the Company.

Where the Company is unable to provide the service for reasons attributable to it, it undertakes to refund to the Customer the amount received and to pay a penalty equal to 20% of the amount paid, with the Customer waiving any claim for compensation for further damages of any kind whatsoever (including, by way of example only, missed flights, trains, check-ins, loss of profit and the like).

Where the Company is unable to provide the service for reasons not attributable to it, it undertakes to refund to the Customer the amount received, with the Customer waiving any claim for compensation for further damages of any kind whatsoever (including, by way of example only, missed flights, trains, check-ins, loss of profit and the like).

Art. 8 - Complaints

In the event of loss and/or damage to the luggage, or for any other damage, a complaint must be sent by certified email (PEC, the Italian legally certified email system) to mem.pec@pec.it within 5 (five) days of the event occurring, failing which the right to claim shall lapse.

Within a further 10 (ten) days of sending the complaint, again failing which the right to claim shall lapse, and using the same method, the Customer must send the Company all documentation useful for quantifying and assessing the damage (by way of example only: documentation evidencing the type of luggage, its contents and value; a report filed with the Authorities; further supporting evidence and the like).

The Company undertakes to respond to the request and/or to request any necessary further information, or, at its discretion, to open a Claim file within 10 (ten) days. Any refusal by the Company shall always be reasoned.

If the Customer fails to comply with the size and/or weight limits for the luggage, the Company shall not be required to perform this contract and the Customer shall have no right to request any refund. This provision also applies in the event that prohibited items, as defined by Law or by these Terms and Conditions, are placed in the lockers.

Art. 9 - Rates and payment methods

Unless otherwise agreed, the Customer accepts the storage fees, including the credit card commission, at the time of booking, as indicated therein.

Art. 10 - Right of withdrawal - Cancellation of the booking

The Customer acknowledges and accepts that the service which is the subject of this contract consists of making a locker available for luggage storage on a specific date and/or period, indicated by the Customer at the time of booking and functional to their travel and leisure activities.

As this is a service relating to leisure activities to be provided on a specific date or period of performance, pursuant to and for the purposes of Art. 59, paragraph 1, letter n) of Legislative Decree No. 206 of 6 September 2005 (Italian Consumer Code), the Customer does NOT have a right of withdrawal under Art. 52 of the same decree.

Consequently, once the booking has been concluded, amounts paid are non-refundable, even in the event of non-use, partial use, late use or cancellation by the Customer, for any reason whatsoever.

The Company, at its sole and unfettered discretion and without this constituting an obligation, may grant the Customer who notifies cancellation at least 48 (forty-eight) hours before the start time of the booking a voucher of an amount equal to that paid, non-convertible into cash and non-refundable, even partially, usable for a subsequent booking with the Company within 12 (twelve) months of the date of issue. The voucher is non-transferable to third parties and does not entitle the holder to a refund of any difference compared with the value of the new booking.

The provisions of Art. 7 (Liability) remain applicable solely in cases where the service cannot be provided, whether or not for reasons attributable to the Company.

Art. 11 - Governing law and jurisdiction - Language of the contract

This contract is deemed to have been concluded in Italy. If any term or condition of this Contract is declared invalid or unenforceable, such declaration shall not affect the other provisions of this contract, which shall remain valid and effective in all other respects. Any dispute arising out of or in connection with these Terms and Conditions shall be governed by Italian law and subject to the jurisdiction of the Italian courts.

These Terms and Conditions are published on the website <www.lockandgo.it> also in foreign languages. For the purposes of interpreting this contract, only this Italian-language text shall be valid and binding; the Customer acknowledges that any translation into another language is provided for informational purposes only and has no binding effect.

M&M SRL - Corso Sempione 32/A, 20154 Milan, Italy - VAT No. 13595250963

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